Accounts, sign-in, and verification

Signing in

Askly can offer email and password, Google, or Apple sign-in. The options shown can depend on your device and location. Use the same sign-in method you used when creating the account. Askly handles the account's location automatically and switches to the appropriate experience when needed.

• If you use more than one email address, confirm that you selected the address connected to your Askly account.
• If Askly finds no existing Google or Apple account, it may offer to create one after you accept the current Terms and Privacy Policy.
• A verification screen or consent screen is not proof that you are signed in; wait for the app to complete sign-in.

Email verification

Some actions, including voucher redemption and sensitive account operations, can require a verified email address. Enter the current verification code only in the Askly app.

If sign-in is not working

1. 1Check that you are using the expected email address and sign-in method. Askly handles your location automatically.
2. 2Complete any email verification or provider consent still shown in the app.
3. 3Retry in a current browser with cookies and JavaScript enabled.
4. 4If the problem continues, ask the support assistant to create a ticket and include the sign-in method, approximate time, and exact error message.

Account deletion

Askly provides an account-deletion request page. Read that page before submitting because legal, security, payment, fraud-prevention, or accounting records may need to be retained for a required period even when other account data is deleted.