Official knowledge base

How can we help?

Find clear answers about Askly accounts, AI Chat, Balance, top-ups, vouchers, payments, privacy, and support tickets.

Ask the AI support assistant

Use the support bubble for an answer. If it cannot help, ask it to create a Jira support ticket. Support chat never deducts Askly Balance.

Learn what Askly is, try AI chat, and decide when to create an account.

Understand sign-in methods, account ownership, email verification, and safe account recovery.

Ask questions, choose available AI options, use supported files, and understand conversation behaviour.

Learn how non-expiring Balance works and when completed AI services are charged.

Choose an available top-up, complete payment safely, and wait for confirmed Balance credit.

Understand voucher purchase, email delivery, redemption, verification, and payment confirmation.

Learn why a payment can remain pending and what information support needs to investigate it.

Use safe checks for loading, chat, sign-in, Balance, and payment-status problems.

Protect secrets, understand support limitations, and find the official privacy information.

Ask the AI support assistant for help and create a Jira ticket when account-specific review is required.