Contact Askly Support or create a ticket

Use the support assistant

1. 1Open the Askly Support bubble on an eligible Askly or help-centre page.
2. 2Describe the Askly question or problem in plain language.
3. 3Follow the approved help steps offered by the assistant.
4. 4If the answer does not solve the problem, or you need account-specific investigation, ask the assistant to create a support ticket.

What the assistant can do

• Explain approved Askly product, account, Balance, top-up, voucher, payment, Chat, privacy, and troubleshooting information.
• Use this public help centre as its knowledge source after the website connector is enabled.
• Offer a Jira support request when it cannot answer or when you request a ticket.

What the assistant cannot do

• It cannot access or change your password, payment credentials, Balance, account, private conversations, or live transaction status.
• It cannot confirm a payment from a screenshot or browser return page.
• It does not provide human live chat. A created support ticket can be reviewed separately by the Askly support team.

Details to include in a ticket

• The email address associated with your Askly account.
• A clear description, approximate date and time, page, device, browser, and exact error message.
• For payments: the safe transaction reference, amount, currency, payment method, and status shown in Askly.
• A redacted screenshot if useful. Never include passwords, OTPs, full card details, CVVs, voucher codes, API keys, or unrelated personal data.