Askly Balance and AI charges

What Askly Balance is

Askly Balance is a closed-loop, local-currency balance used for eligible AI services inside Askly. The balance does not expire. It is not a bank account and is not represented as cash that can be withdrawn or transferred outside the supported service.

How charges work

• A paid deduction is made only after the AI service completes successfully.
• The app shows the exact completed charge after the response.
• A failed guest question should not consume the free question; follow the retry message shown by the app.
• Opening the Askly Support assistant, asking a support question, or creating a support ticket does not use Askly Balance.

If your Balance looks wrong

1. 1Confirm that you signed into the expected account.
2. 2Open Balance or transaction history and refresh the latest entries.
3. 3For a recent payment, wait for the payment status to be confirmed; returning from a payment page alone does not mean it completed.
4. 4If the amount still appears wrong, create a support ticket with the transaction reference, date, amount, currency, and a screenshot with sensitive details hidden.