Payments and pending purchases

How Askly confirms payment

Askly relies on the payment provider and Askly backend to confirm settlement. A redirect back to Askly, checkout callback, QR code, bank notification, or provider success screen does not by itself credit Balance or issue a voucher. Askly waits for the authoritative payment status.

What each status means

• Pending: a final provider result has not yet been confirmed.
• Completed: settlement was confirmed and the corresponding Balance or voucher outcome was processed.
• Failed or cancelled: Askly did not receive successful settlement for that attempt.
• Expired: the allowed payment session ended before confirmed completion. A late provider update is still handled through the original transaction when supported.

When to create a ticket

Create a support ticket if a provider shows a completed charge but Askly stays pending for an unusual length of time, if a completed voucher email does not arrive after checking spam, or if the amount or currency is wrong.

• Include the transaction reference, date and time, amount, currency, payment method, and the status shown in Askly.
• You may attach a screenshot after hiding card numbers, bank balances, identity numbers, voucher codes, and unrelated transactions.
• Never send a password, OTP, full card number, CVV, voucher PIN, or API key.