Top up your Askly Balance

Before you top up

Sign in and open Top up from Chat. Askly automatically displays the current preset amounts, custom limits, currency, and payment methods available for your account and location. These options can vary and change over time.

Complete a top-up

1. 1Select a preset or enter a custom amount when custom top-ups are available.
2. 2Choose one of the payment methods currently shown by Askly.
3. 3Review the amount and currency before leaving for any hosted payment page.
4. 4Complete the payment and return to Askly.
5. 5Wait for Askly to confirm settlement and apply the value to Balance. A browser return or displayed QR code is not proof of payment.

Pending and failed top-ups

• Pending means Askly has not yet received a final provider result. Allow time for confirmation and use the status shown in the app.
• Cancelled or failed means no successful Balance credit has been confirmed. Follow the app guidance before trying another method.
• Do not send card details or payment credentials to Askly Support. A transaction reference, date, amount, and currency are enough to begin an investigation.